The Suggested Triage Guidelines is a spiral-bound set of flow sheets that is meant to be used to train new call center or reception staff to successfully triage the patient calling with a problem. This will enable them to provide the patient with an appropriate appointment without putting them on hold or having to call them back. Your patients will be pleased by the knowledgeable and immediate response; the staff member will feel productive and the doctors and technicians will not be interrupted from their work. Some conditions covered include red eye, flashes and floaters, and injury.
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